ELIGIBILITY
The User must be at least 18 years of age and must possess the legal authority to enter into an agreement so as to become a User and use the services of Pahadi backpackers’. So, you must be at least 18 years of age to transact directly with Pahadi backpackers’ and also to consent to the processing of your personal data. As a minor, if you wish to use or transact on the Website, such use or transaction shall only be made by a person of legal contracting age (legal guardian or parents).
Before using the Website, approaching or procuring the services of Pahadi backpackers’, the Users shall compulsorily read and understand this User Agreement, and shall be deemed to have accepted this User Agreement as a binding document that governs User’s dealings and transactions with Pahadi backpackers’. We reserve all rights to claim any damage caused by you for misrepresentation of facts and information which directly/indirectly affect Pahadi backpackers’’ goodwill.
We reserve the right to terminate your Services (either consumable or non consumable form) and/or block access to the Website if it is discovered that you are a minor or misrepresenting the information or incompetent to contract according to the law or any information pertaining to your age entered at the time of Booking through any channel.
If the User does not agree with any part of this Agreement, then the User must not avail Pahadi backpacker’s product/ services and must not access or approach the Sales Channels of Pahadi backpackers’’.
You agree that you shall not disclose such confidential information without our prior written consent. Further, your information shall be regarded as confidential and therefore, will not be divulged to any third party, unless if legally required to do so to the appropriate authorities or otherwise permitted in terms of this Policy.
All rights and liabilities of the User and Pahadi backpackers’’ with respect to any services or product facilitated by Pahadi backpackers’’ shall be restricted to the scope of this User Agreement. By accessing our Websites and utilizing our services, you acknowledge that you have read and understood this Privacy Policy and the information collection and handling practices outlined in it.
It will always make its best endeavours to ensure that the content on its websites or other sales channels are free of any virus or such other malwares. However, any data or information downloaded or otherwise obtained through the use of the Website or any other Sales Channel is done entirely at the User’s own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that may result from the download of such data or information
If you have any questions or concerns regarding this privacy policy, you should contact our Customer Support Desk at hey@pahadibackpackers.com.
Photo Identity:
All Guests are requested to produce the Government Approved photo identity card for Indian Nationals. Foreign Nationals are requested to produce a Valid Passport and Visa.
Child Policy:
One child under 6 years of age can stay in the parents rooms free of charge. If possible we try to accommodate 2 children under the age of 5. Please note, different hotels, Homestays, Villas, Campsite, or any accommodating place have their own policy and will try to accommodate your request.
No claims for refund/ chargeback shall be made by any User to the Payment Service Provider(s) and in the event such a claim is made it shall not be entertained.
You may use this website, customer support to make genuine and valid booking, reservations.
LIMITATION OF LIABILITY
If you transact on the Website, you shall be subject to the policies that are applicable, as displayed on the Website. Your use of this Website constitutes your binding obligation and agreement to all such terms, conditions, and notices which are subject to amendment without any notice by us (Pahadi backpackers).
Prices do not include any local taxes or use-fees, or any type of public fees.
Prices do not include tips/gratuities to tour directors, drivers or local guides any beverages or food not specifically listed under “Inclusions” on the product pages of www.Pahadi backpackers’’.com, Itinerary and other promotional materials
Entrance Fees at Any point shall be paid by the customer directly.
Early check in is subject to availability.
In case of non-availability of (hotels, hotels, Homestays, Villas, Campsite, or any accommodating place) similar services will be provided or if the base category. Do note, it’s not applicable for upper category rooms.
Packages can be altered or changed as per the customers’ requirements / interest if possible. (Subject to availability)
No claims for refund/ chargeback shall be made by any User to the Payment Service.
Provider(s) and in the event such a claim is made it shall not be entertained.
Cancellation and other policies as per the hotel / company rule.
No refund will be made for any unused accommodation, meals, transportation, sightseeing and other services due to bad weather, road conditions, strike, physical ability or any other. Such unused items are neither refundable nor exchangeable.
Apart from the above in some cases like special train journeys, hotel or resort bookings during the peak season full payment is required to be sent in advance.
Cancellation Policy is subject to change. In peak seasons, some hotels may charge 100% cancellation.
By making a booking, User understands Pahadi backpackers’ merely provides a technology platform for booking of services and products and the ultimate liability rests on the respective Service Provider and not Pahadi backpackers’ User further understands that the information displayed on the Website with respect to any service is displayed as furnished by the Service Provider.
All the information pertaining to the hotel including the category of the hotel, images, room type, amenities and facilities available at the hotel are as per the information provided by the hotel to Pahadi backpackers’. This information is for reference only. Any discrepancy that may exist between the website pictures and actual settings of the hotel shall be raised by the User with the hotel directly, and shall be resolved between the User and hotel. Pahadi backpackers’ will have no responsibility in that process of resolution, and shall not take any liability for such discrepancies
Pahadi backpackers provide no guarantee with regard to their quality or fitness as represented.
Pahadi backpackers explicitly act as a reseller in certain scenarios, like homestay, hotels, restaurants, bus operators etc. (collectively referred to as “Service Providers unless explicitly committed by as a part of any product or service. Pahadi backpackers’’ role is limited to facilitating the procurement of an Activity service by the User from the Activity Provider. The transaction or the service fulfilment relation is always between the User and the Activity Provider
We shall not provide a pick up and drop facility for any Activity unless otherwise explicitly mentioned
in the confirmation of the reservation.
PAHADI BACKPACKERS’ shall not be responsible in any manner whatsoever for any claims pertaining to adherence of timeliness, safety, quality, condition of the Cabs,
Cancellation of the booking by the Operator due to any reason whatsoever, any inconsistencies in the booking, or any act or omission on part of the Operator.
Any information published by Pahadi backpackers’ in any form of content is not intended to be a substitute for any kind of medical advice, and one must not take any action before consulting a professional medical expert of their own choice.
The User further agrees that PAHADI BACKPACKERS’ shall bear no liability or responsibility in case of any mishap or accident which may further result in damage to Cab, injury, loss of life, etc.
In case of breakdown or accident of a Cab where the Operator has been unable to make alternative arrangements, we shall have no liability to compensate the customer. PAHADI BACKPACKERS’ will have limited liability to provide a proportionate refund to the User. Such refunds shall be subject to PAHADI BACKPACKERS’ receiving the same from the Operator. The ultimate liability rests on the respective Travel Agent and/ or Service Provider for its execution/ performance and not Pahadi backpackers’. Thus the ultimate contract of service is between you and the Travel Agent / Service Provider.
Tours once commenced will strictly go as per the itinerary finalized. In case of events and circumstances beyond our control, we reserve the right to change all or parts of the contents of the itinerary for safety and well being of our esteemed passengers
We shall not be liable or responsible for:
All commercial/contractual terms are offered by and agreed to between the travellers and travel agents alone.
Users agree to be bound by all the conditions as contained in booking confirmation. These conditions are also to be read in consonance with the User Agreement.
We don’t guarantee the availability of any services as listed by a Service Provider.
The User undertakes to abide by all procedures and guidelines, as modified from time to time,
Users are advised to check the description of the services and products carefully before making a booking.
Any damage or loss, injury, accident, death, breakdown, irregularity, delay/change in schedule, cancellation without cause, inaccurate information, deficiency of service/product, or cancellation due to conditions not under the control of Activity Provider.
No refund will be made for any unused accommodation, meals, transportation, sightseeing and other services due to bad weather, road conditions, strike, physical ability or any other. Such unused items are neither refundable nor exchangeable.
For booking confirmation, we need to pay 50% Advance amount for tour confirmation in our company account by cheque / Net banking / Cash in our company account.
Remaining Amount should be paid at the time of Check in hotel/ Homestay/ villa/ campsite or any service or consumable which you are directly or indirectly availing.
We always act as a facilitator by connecting the User with the respective service providers. Our liability is limited to providing the User with a confirmed booking as selected by the User.
For postponement of tour packages are to be communicated in written form and we need to be informed 8-9 days prior of travel date.
30% cancellation charges will apply if cancelled within 20 days of travel date.
50% cancellation charges will apply if cancelled 15 days before the travel date.
60% cancellation charges will apply if cancelled 10 days before the travel date.
No refund if cancelled on the same day or after starting or middle of the tour or under 10 days.
The cancellation has been done and the refund notified of the amount via Email. The refund process will be done online within 5-6 days. (No cash refunds will be made.)
In all cases, the mode of refund (credit note or cash) is dependent upon the Travel Agent and/ or Service Provider as the case may be.
We are not liable
The health, safety and well-being of the User in the course of availing the Activity or thereafter.
If a User makes a booking on behalf of another person, it shall be the responsibility of the User to inform such person about the terms of this Agreement, including all rules and restrictions applicable thereto. We are not responsible for any type of monetary or non monetary damage.
Any incidental or ancillary services which are directly purchased by the User from the Activity Provider; Any incorrect information provided by the Activity Provider.
Any issues or concerns faced by the User at the time of availing any such services shall be the sole responsibility of the Service Provider. Pahadi backpackers’ will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence on the part of any Service Provider.
Pahadi backpackers’ affiliates, officers, directors, employees, agents or suppliers and their respective successors, heirs and permitted assigns will not be liable for any loss that you may suffer due to rejection of your services, hotel cancellation policies and/or any other policy of third parties service providers who are involved in the product or services that you purchase from Pahadi backpackers’
Pahadi backpackers’ assume no liability for the standard of services as provided by the respective Service Providers. We don’t guarantee the availability of any services as listed by a Travel Agent / Service Provider. We assume all the information made or expressed by the service provider is true and genuine.
Pahadi backpackers’ may change the features or functionality of the services being provided at any time, in its sole discretion, without any prior notice.
Hotels reserve the sole right of admission and Pahadi backpackers’ has no say whatsoever in admission or denial for admission by the hotel. Unmarried or unrelated couples may not be allowed to check-in by some hotels as per their policies.
This Agreement may be amended at any time by us from time to time without specific notice to you.
The latest Agreement will be posted on the Site, and you must review this Agreement prior to using the Site.
Pahadi backpackers’ provide no guarantee with regard to their quality or fitness as represented. Thus the ultimate contract of service is between the User and Service Provider. Our role is limited to facilitating the procurement of an Activity service by the User from the Activity Provider. The transaction or the service fulfilment relation is always between the User and the Activity Provider
We are not liable if the information provided by the Service Provider is found to be inaccurate, inadequate or obsolete or in contravention of any laws, rules, regulations or directions in force.
The maximum liability of Pahadi backpackers’ will be limited to a refund of the booking amount which was received by us for reservation of the Activity.
By making a booking, you understand that Pahadi backpackers’ merely provide a technology platform for booking of services and products.
Terms for operator
It is the sole responsibility of the Operator to ensure it has all the requisite licenses, approvals, insurance and permits from appropriate authorities required to provide a cab on rent. PAHADI BACKPACKERS’ give no warranty or assurance with regard to requisite licenses, approvals, insurance and permits which the Operator is supposed to obtain from appropriate authorities.
USER’S RESPONSIBILITY
Pahadi backpackers’ will have the right of indemnification for any loss that may be caused to Pahadi backpackers’ for any misuse of its Website data by you and Pahadi backpackers’ will have all rights to approach the appropriate court of law for enforcement of such rights. We expressly disclaim all warranties of any kind, whether express or implied. Pahadi backpackers’ shall not be liable for delays or inabilities in performance or non-performance in whole or in part of its obligations due to any causes that are not due to its acts or omissions and are beyond its reasonable control, such as Force majeure events or other similar causes, problems at airlines, rails, buses, hotels or transporters end. In such an event, the affected traveller will be promptly given notice as the situation permits.
FAKE CALLS, SPAMMING OR FRAUDULENT ACTIVITIES
Pahadi backpackers’ affiliates, officers, directors, employees, agents or suppliers and their respective successors, heirs and permitted assigns will never contact a User asking for his/ her credit or debit card number, expiry date, CVV, net banking login, passwords, OTP or any Govt. I’d like adhaar number, PAN card etc. nor will they ever request for a fund transfer to a personal or an individual bank account. Never divulge such information even if asked for.
Never respond to emails/embedded links/calls asking you to update or verify User ID/Password/Debit Card Number/PIN/CVV, etc.
We never ever ask a User to install any third-party applications that enable them to view a User’s mobile or computer screen.
Always remember that information like password, PIN, etc., are strictly confidential and are not known even to employees/service personnel of the Pahadi backpackers’.
Acting on any of these requests may make you a victim of fraud, and may potentially lead to loss of your valuable money or information.
Immediately change your passwords if you have accidentally revealed your credentials. If you are ever asked for any of the aforesaid information by Pahadi backpackers’ affiliates, officers, directors, employees, agents or suppliers and their respective successors, heirs and permitted assigns, please report it immediately on email- hey@pahadibackpackers.com.
RIGHT TO CANCEL
The tour operator has the right to cancel the trip if it cannot be realised due to an act of war, terrorism, natural disaster, strike, in the destination.
The User expressly undertakes to provide Pahadi backpackers’ with correct and valid information while making use of the Website under this User Agreement, and not to make any misrepresentation of facts. Any default on part of the User, we have the right to cancel the trip/service/ arrangement without prior notice.
In case Pahadi backpackers’ discovers or has reasons to believe at any time during or after receiving a request for services from the User that the request for services is either unauthorized or the information provided by the User or any of the travellers is not correct or that any fact has been misrepresented by that User, Pahadi backpackers’ shall be entitled to appropriate legal remedies against the User, including cancellation of the bookings, without any prior intimation to the User.
If any judicial, quasi-judicial, investigation agency, any government authority (state or central) approaches Pahadi backpackers’ to cancel any booking; Pahadi backpackers’ will cancel the same without approaching the concerned User whose booking has been cancelled.
The User shall not hold Pahadi backpackers’ responsible for any loss or damage arising out of measures taken by Pahadi backpackers’ for safeguarding its own interest and that of its genuine customers. In such an event, Pahadi backpackers’ shall not be responsible or liable for any loss or damage that may be caused to the User or any other person in the booking, as a consequence of such cancellation of booking or services.
A strike by the staff at the hotel used by the service provider does not justify cancellation, as substitute accommodation can usually be arranged. If the staff of other similar accommodation facilities in the travel destination are included in the strike, cancellation is possible.
Pahadi backpackers’ deny or cancel any bookings on account of suspected fraud transactions, fake Payment screenshots, and details. We only confirm booking after receiving advance payment for demanding service. If the booking amount is deducted from your respective payment gateway but not credited to us then we are not bound to confirm your booking.
Privacy:
Privacy policy:-
Please read this privacy policy to familiarize yourself with our information gathering Process, and dissemination practice. We collect and use your personal information when you avail our services. We respect your need to understand how information furnished by you is being collected, used, disclosed, transferred and stored by us. For the purpose of this Privacy Policy, wherever the context so requires “you” or “your” shall mean User and the terms “we”, “us”, “our” shall mean Pahadi backpackers’. For the purpose of this Privacy Policy, Website means the website(s), mobile site(s).
Your privacy is extremely important to us. Upon acceptance of these Terms of Use, you confirm that you have read, understood, and unequivocally accepted our Privacy policy.
The Site contains links to other Web sites which are not created, owned or operated by Pahadi backpackers’. Pahadi backpackers’ is not responsible for the content; accuracy or opinions expressed in such Websites. Such websites are not investigated, monitored or checked for accuracy or completeness by us.
Inclusion of any linked Web site on our Site does not imply approval or endorsement of the linked Web site by us.
If you decide to use these links you will leave our Site and access these third-party sites, you do so at your own risk.
We (Pahadi backpackers’) does not make any representations about third-party Web sites; or any information, other products or materials found there; or any results that may be obtained from using them.
Pahadi backpackers’ recognize the importance of privacy of its users and also of maintaining confidentiality of the information provided by its users as a responsible data controller and data processor. We value the trust which a customer (“you/ your”) places in Pahadi backpackers’ and our website, Pahadi backpackers’e.com (“Website”).
This Privacy Policy provides for the practices for handling and securing user’s Personal Information and its subsidiaries and affiliates. Inquire about any product(s) or service(s) made available by GI through any of customer interface channels including its website, mobile site, & offline channels including call centres and offices (collectively referred herein as “Sales Channels” direct or indirect routes, to sell its product or solutions to end customers.)
This Privacy Policy does not apply to any website(s), mobile sites and mobile apps of third parties, even if their websites/products are linked to our Website. Users should take note that information and privacy practices of Pahadi backpackers’ business partners, advertisers, sponsors or other sites to which we (Pahadi backpackers’) provide hyperlink(s), may be materially different from this Privacy Policy. We insist upon the highest standard of practices to ensure security of transactions and utmost privacy of customer information. In this regard accordingly, it is recommended that you review the privacy statements and policies of any such third parties with whom they interact.
This Privacy Policy is an integral part of your User Agreement with Pahadi backpackers’ and all capitalized terms used, but not otherwise defined herein, shall have the respective meanings as ascribed to them in the User Agreement.
In order to endow you with the uninterrupted use of our services, we may collect, and, in some circumstances, disclose information about you. if you make a booking for a product/service, then certain personal information of yours like contact details, gender, dietary preferences, choice of room with any specific facility or any medical condition which may require specific attention or facility etc. may have to be shared by us with our vendors, and they may further process this information for making suitable arrangements for you during your Stay/trip/treks/activity.
We assure you, our commitment to your privacy and the protection of your priceless information.
This Privacy Policy is applicable to any person (‘User’) who purchases, intends to purchase, or Availing our services.
By accessing our Websites and utilizing our services, you acknowledge that you have read and understood this Privacy Policy and the information collection and handling practices outlined in it. By using or accessing the Website or other Sales Channels, the User hereby agrees with the terms of this Privacy Policy and the contents herein. If you disagree with this Privacy Policy please do not use or access our Website or other Sales Channels.
Please note that the data shared with Pahadi backpackers’ shall be primarily processed in India and such other jurisdictions where a third party engaged by Pahadi backpackers’ may process the data on its behalf. By agreeing to this policy, you are providing Pahadi backpackers’ with your explicit consent to process your personal information for the purpose(s) defined in this policy. The data protection regulations in India or such other jurisdictions mentioned above may differ from those of your country of residence.
If your personal data is no longer required we will ensure it is either securely deleted or stored in a way which means it will no longer be used by the business.
User agreement for use of Content
You are restricted from modifying, copying, distributing, transmitting, displaying, performing, reproducing, publishing, licensing, creating derivative works from, transferring, or selling any information, software, products or services or any type of content and any format ( picture, clip or text etc) obtained from this Website. Reproduction, Recreation of content from the Website is prohibited except in accordance with the copyright notice, which forms part of these Terms of Use.
The User Agreement grants a limited, non-exclusive, non-transferable right to use this Website as expressly permitted in this User Agreement. The User agrees not to interrupt or attempt to interrupt the operation of the Website in any manner whatsoever
The Website contains materials which are either owned by, or licensed, to Pahadi backpackers’. This material includes, but is not limited to, the design, layout, look, appearance and graphics of the content displayed on the Website and App. From time to time, the Website may also include links to other websites. These links are provided for your convenience for providing further useful information. They do not signify that we endorse the website(s). We, or our contractors, agents, owners, and employees are not responsible for the content or policies of such other websites to which our Website links or uses offers from.
We are protected under applicable intellectual property laws. Users cannot use this Content for any other purpose, except as specified herein.
All content provided through various Sales Channels, including but not limited to audio, images, software, text, icons and such similar content are registered by us (Pahadi backpackers)
Your use of any information or materials on this Website is entirely at your own risk, for which we shall not undertake any liability.
There are a number of proprietary logos, service marks and trademarks displayed on the Website and through other Sales Channels of Pahadi backpackers’ as may be applicable. We do not grant the User a license, right or authority to utilize such proprietary logos, service marks, or trademarks in any manner. Any unauthorized use of the Content, will be in violation of the applicable law.
We reserve exclusive rights to alter, modify, and delete any of the contents without giving prior notice to any person.
Users shall not distribute exchange, modify, sell or transmit anything from the Website, including but not limited to any text, images, audio and video, for any business, commercial or public purpose.
All material available on this web site is protected by copyright laws. s” The owners of the intellectual property, copyrights and trademarks or its affiliates or third party licensors”. Domestic and International copyright and Trademark laws protect the entire Contents of the Site. You are expressly prohibited from modifying, copying, reproducing, republishing, uploading, posting, transmitting or distributing any material on this Site including text, graphics, code and/or software.
Pahadi backpackers’ respect the intellectual property rights of others. If you notice any act of infringement on the Website, you are requested to send us a written notice/ intimation which must include the following information:
Clear identification of such copyrighted work that you claim has been infringed;
location of the material on the Website, including but not limited to the link of the infringing material
The proof that the alleged copyrighted work is owned by you.
We believe in providing proper attribution to the original author, artist or photographer.
All visual content is copyrighted to its respectful owners. We try to link back to original sources whenever possible. If you own rights to any of the images and do not wish them to appear on Pahadi backpackers’, please contact us and they will be promptly removed.
The aforesaid notices can be sent to Pahadi backpackers by email at hey@pahadibackpackers.com.
It shall be your own responsibility to ensure that any products, services or information available through this Website meet your specific requirements.
The User agrees to follow all instructions provided by Pahadi backpackers’ who will prescribe the way such User may use the Content.
Unauthorised use of the Website may give rise to a claim for damages and/or be a criminal offence. You shall solely bear the consequences arising out of the breach of any of the terms given above.
INFORMATION WE COLLECT AND ITS LEGAL BASIS
The information as detailed below is collected for us to be able to provide the services chosen by you and also to fulfil our legal obligations as well as our obligations towards third parties as per our User Agreement.
Registration/booking on/through the Website: Information which you provide while subscribing to or registering/booking on the Website, including but not limited to information about your personal identity such as
Name,
Email address
Gender,
Marital status,
Religion,
Age,
Profile picture/
Postal addresses/ZIP/pin code
Contact number (telephone, mobile)
The information may also include information such as your banking details (including credit/debit card) and any other information relating to your income and/or lifestyle; billing information payment history etc. (as shared by you).
Other information:We may also collect some other information (any format )including but not limited to:
Data either created by you or by a third party and which you wish to store on our servers such as text, Image files, documents etc. Once you register your I.D you do not need to present a verification Document every time while making a booking for service/product
Transactional history (other than banking details) about your e-commerce activities, buying behaviour, AI analysis, Machine learning, cookies, Ad auction etc. We may share our data, including personally identifiable information about you, with our parent and/or subsidiaries or business partners that are committed to serving your online needs and related services, throughout the world. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or statutory reporting requirements.
We collect and use your personal information when you avail our services.
Please note, your Data available in public domain or received from any third party including social media channels like ( Facebook, LinkedIn, YouTube, Snap chat, Facebook Messenger) including but not limited to personal or non-personal information from your linked social media channels (any other information that is permitted to be received as per your account settings) as a part of your account information)
Cookies allow us to serve you better and more efficiently. Cookies also allow ease of access, by logging you in without having to type your login name each time (only your password is needed); we may also use such cookies to display any advertisement(s) to you while you are on the Website or to send you offers (or similar emails – provided you have not opted out of receiving such emails) focusing on destinations which may be of your interest.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure or your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means and the applicable legal requirements
In case you opt for contactless check-in at Hotels, then copies of your government identification like adhaar, driving license, election card etc., Self-declaration and any other information like date of birth, destination/origin of travel and place of residence that may be required by the concerned Hotel to honour your hotel booking.
This anonymous information is collected through the use of a pixel tag, which is an industry standard technology and is used by all major websites. They may use this anonymous information about your visits to the Website in order to provide advertisements about goods and services of potential interest to you. No Personal Information is collected during this process. The information so collected during this process, is anonymous, and does not link online actions to a User.
Your Covid-19 Vaccination status and certificate in case you wish to avail any service for the provision of which such Covid-19 vaccination-related information is required or want to access your vaccination certificate at a later stage for travel-related or any other purpose.
Such information shall be strictly used for the aforesaid specified & lawful purpose only. User further understands that Pahadi backpackers’ may share this information with the end service provider or any other third party for provision and facilitation of the desired booking. Pahadi backpackers’ will always redact all/any sensitive & confidential information contained in the vaccination certificate, passbook, bank statement or any other identity card submitted for the purpose of availing a service, promotional offer or booking a product on the Website.
In case a User does not wish to provide this information or opts for deletion of the information already provided,
User(s) are requested to report any content on the Website which is deemed to be unlawful, objectionable, libellous, defamatory, obscene, harassing, invasive to privacy, abusive, fraudulent, against any religious beliefs, spam, or is volatile of any applicable law to report hey@pahadibackpackers.com. On receiving such a report, Pahadi backpackers’ reserve the right to investigate and/or take such action as the Company may deem appropriate.
We accept booking after following a dedicated process. In case, users do not wish to make a booking under such terms then we do not accept such booking. In that case, we may not be able to process the desired booking request.
Pahadi backpackers’ will never share any of the above information collected including PAN card details, Vaccination status & certificate , Passport details , Adhaar Card details without their prior consent unless otherwise such action is required by any law enforcement authority for investigation, by court order or in reference to any legal process.
HOW WE USE YOUR PERSONAL INFORMATION
Personal data means any information about an individual from which that person can be identified, Name, addresses, date of birth, I.D number, and password and payment information. It does not include data where the identity has been removed or otherwise synonym zed (anonymous data).
We collect your personally identifiable information including but not limited to your
Name
E-mail address
Contact number
Residential address
UPI/Credit/debit/bank account details (Mode of Payment)
Internet protocol (“IP”) address
FOR SURVEYS
Typically, the information received is aggregated, and used to make improvements to the Website, other Sales Channels, services and to develop appealing content, features and promotions for members based on the results of the surveys. Identity of the survey participants is anonymous unless otherwise stated in the survey.
We value opinions and comments from our Users and frequently conduct surveys, both online and offline. Participation in these surveys is entirely optional.
MARKETING PROMOTIONS,:
Marketing promotions, research and programs help us to identify your preferences
Marketing promotions help us to identify your preferences, expectations, and improve user experience.. Personal Information. We use such Personal Information to develop promotions and product improvements.
We develop programs and improve user experience.
Personal Information collected by us for Survey/ contest/giveaway such activities may include contact information & other information which is relevant and describe user identity. We use such Personal Information to notify Survey/ contest/giveaway winners and survey information to develop promotions, product and service improvements.
As a registered User, you will also occasionally receive updates from us about special offers, new services, hotel reservations, holiday packages, and other (travel services) and marketing programs.
We may also store such Personal Information to assist us in making the Website better and easier to use for our Users. Cookies are small files stored on your hard drive that assist us in providing services customized to your requirements, interests and preferences.
We may also use the information of travellers lists as available.
In addition, you may also receive periodic marketing emails, newsletters and exclusive promotions offering special deals. You have an option to unsubscribe from the above services too.
Conduct research and analysis for improvising customer experience; to conduct periodical audit
The above personal information used:-
When you make a reservation, or opt for a package from our Website through our customer service team, send us queries or register for promotions;
From time to time we may add or enhance services available on the Website
When you register with us, make a requisition for information pertaining to the holiday package and provide us your feedback; Share with us your experience or provide any other details in relation to a holiday package availed by You.
While you can browse certain sections of our Website, prior to registering as a member, certain activities (such as placing an order) require mandatory registration.
Session Data:
Each time you access the Website your session data gets logged. We collect session data because it helps us analyze User’s choices, browsing pattern including the frequency of visits and duration for which a User is logged on. It also helps us diagnose problems with our servers and lets us better administer our systems. Session data may consist of various aspects like the IP address, operating system and type of browser software being used and the activities conducted by the User while on the Website.
Pahadi backpackers’ does not sell or rent individual customer names or other Personal Information of Users to third parties except sharing of such information with our business / alliance partners or vendors who are engaged by us for providing various referral services and for sharing promotional and other benefits to our customers from time to time basis their booking history with us.
You may find tools on the Service that let you send information, including User Content, to other companies’ services i.e. Facebook, Instagram, twitter or any social media site. If you use these tools, you permit us to send this information to the other companies’ services and you acknowledge that we are not responsible for the other companies’ use of this information because, well, we don’t control them at all
If you breach any of these Terms, your permission to use the Service will terminate automatically. Additionally, we may terminate you on the Service or suspend or terminate your access to the Service at any time (with or without notice) without liability to you.
We may also use your Personal Information for:-
Validate/authenticate your account
Resolve disputes;
Troubleshoot problems
To secure our systems
To enforce or protect our rights or properties of GI or any or all of its affiliates, associates, employees, directors or officers
Promote a safe service
To protect the rights, property or personal safety of the users of our Website
To enforce our terms of the Policy
Cater to consumer interests while providing services,
Customize your experience
Detect and protect us against error, fraud.
Enforce our terms & conditions
Help detect and prevent identity theft.
Contact you to send important
Keep you informed of the transaction status
Confirm your reservations with service providers.
Send booking confirmations with respective mode of communication (email, text, what’s app etc)
Send any updates or changes to your booking.
Inform you about online and offline offers, products, services, and updates;
Allow our customer service to contact you, if necessary ( In case service avaibility, confirmation or any update).
Review and Ratings
Request for reviews of products or services or any other improvements related to website improvement
Customize the content of our website. www.Pahadi backpackers.com
We will provide you the ability to opt-out of such uses.
We use personal information to provide the services that you request.
We may use your contact information for sending you
Offers based on your previous orders
your interests,
Payment confirmation/Refund
Updates on the travel sector through our newsletters. In the event, you do not wish to receive such
Information, you may unsubscribe through the facility in the email message you receive.
DATA PROTECTION
Pahadi backpackers’ takes the protection of our Customers Data seriously. Sometimes the transmission of information via the internet is not completely secure.
Fraud and other potentially illegal acts
We will do our best to protect your Customer Data, we cannot guarantee the security of your Customer Data transmitted through any channel, such as the Website; any transmission is at your own risk. We cannot confirm or guarantee or take responsibility for the privacy practices or policies of such third-party advertising websites. We disclaim any liability towards any losses due to privacy infringement or other causes that you may suffer pursuant to access of such third-party advertising websites.
It is pertinent to note that Pahadi backpackers’ does not authorize the end service provider to use your information for any other purpose(s) except as may be for fulfilling their part of service.
How long we keep your personal data
We may retain certain information until the closing of your account.
In case to fulfil our legal obligations or to exercise, to maintain security, to prevent fraud and abuse and to defend , enforce our rights, product or service improvement, survey data analysis, offer, program, giveaway we can store your data.
Sharing traveller’s pictures or clip
User/traveller/ any person who avail or represent a person who posts reviews, ratings, Q&A, photographs shall have a profile, which other Users will be able to access. Other Users may be able to view the number of trips, reviews written, questions asked and answered and photographs posted
Submitting your travel clip or picture to us after availing our services, either on our Website or any medium of communication to us, all photos can be used for free. We can use all Commercial and non-commercial purposes.
Trip clip (video, GIF or any format ) or pictures ( all format) shared by travellers with us, we assume that you gave the right to us to use your data in any digital/non digital platform.
You represent and warrant us (Pahadi backpackers’) that you have the full legal right, power and authority to grant the aforementioned license to us (Pahadi backpackers’).
No permission needed (though attribution is appreciated!) you grant to Pahadi backpackers’, a non-exclusive, perpetual, worldwide, royalty-free, transferable, and sub-licensable, license to edit, telecast, re-run, reproduce, use, syndicate, print and distribute the materials you submit, or any portion thereof, in or in connection with Pahadi backpackers’ and any of its affiliates’ websites, platforms (the manner, mode and extent of which are subject to change without notice to you), in any manner, and in any medium or forum.
You further agree that your submission(s), and the exercise of the rights granted herein, do not and will not violate any applicable laws or regulations, or cause a breach of any agreement(s) entered by you with any third parties.
Grievance Officer
Under Information Technology Act 2000 and the rules made there under, the name and contact details of the Grievance Officer are provided below
Indemnification & Restrictions on Refund:
The Customer agrees to indemnify, defend and hold harmless Pahadi backpackers’, its affiliates and their respective officers, directors, lawful successors and assigns from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by such indemnified persons, that arise out of, result from, or may be payable by virtue of, any breach of any representation or warranty provided by the User, or non-adherence of any covenant by the Customer.
Pahadi backpackers’ reserves its right to withhold or forfeit the refund if it found the Customer violating any of the T&Cs.
BOOKINGS BY TRAVEL AGENTS
Except with the prior registration with us (Pahadi backpackers’) as B2B agents, priority partner or a franchisee, and explicit permission of Pahadi backpackers’ to use the Website, all travel agents, tour operators, consolidators or aggregators (“Travel Agents”) are barred from using this Website for any commercial or resale purpose. If any such bookings are detected, Pahadi backpackers’ reserve the right, including without limitation, to cancel all such bookings immediately without any notice to such travel agents and also to withhold payments or any refunds thereto. Pahadi backpackers’ shall not be held liable for any incidental loss or damage that may arise from the bookings made by any person through such Travel Agents. The liability in case of such cancellations shall be solely borne by such Travel Agents.
All discounts and offers mentioned on the Website are applicable only to the User(s) of Pahadi backpackers’ for legitimate bookings.
BOOKINGS BY TRAVEL AGENTS
Except with the prior registration with us (Pahadi backpackers’) as B2B agents, priority partner or a franchisee, and explicit permission of Pahadi backpackers’ to use the Website, all travel agents, tour operators, consolidators or aggregators (“Travel Agents”) are barred from using this Website for any commercial or resale purpose. If any such bookings are detected, Pahadi backpackers’ reserve the right, including without limitation, to cancel all such bookings immediately without any notice to such travel agents and also to withhold payments or any refunds thereto. Pahadi backpackers shall not be held liable for any incidental loss or damage that may arise from the bookings made by any person through such Travel Agents. The liability in case of such cancellations shall be solely borne by such Travel Agents.
All discounts and offers mentioned on the Website are applicable only to the User(s) of Pahadi backpackers’ for legitimate bookings.
BY USING THE SERVICE YOU AGREE NOT TO:
Use the Service for any illegal purpose or in violation of any laws or regulation.
Don’t interfere with the networks or equipment that we use to provide the Service.
Reproduce, distribute, publicly display, or publicly perform the Service.
Interfere with our operation of the Service.
Make modifications to the Service.
Violate or encourage others to violate third party rights.
Upload, post, or publish any Content of Pahadi backpackers’.
Interfere with the security features of the reverse engineer Service to discover the Source Code of the Service.
Interfere with or circumvent any feature of the Service, including any security or access control mechanism;
Attempt to do, or assist anyone else to do, any of these things.
This Site is administered by Pahadi backpackers’ at its offices in India and is subject to the laws of India.
You agree to submit to the non-exclusive jurisdiction of the courts of India in relation to any dispute relating to this Agreement.
We make no representation that materials at this Site are appropriate or available for use outside India, and access to them from territories where their contents are illegal is prohibited. You may not use, export or re-export the materials at this Site or any copy or adaptation in violation of any applicable laws or regulations.